Frequently Asked Questions (FAQs)

Everything You Need to Know About PawDrop

Question What is PawDrop?
Answer

PawDrop is an online store offering high-quality pet products, including interactive toys, plush bedding, and hydration solutions for dogs and cats. Every purchase supports the "Every Drop Counts, Every Paw Matters" initiative, helping RSPCA and PetRescue.

Question Where does PawDrop Deliver?
Answer

We deliver Australia-wide, ensuring pet owners everywhere have access to our range of trusted pet essentials.

Question Do you offer free shipping?
Answer

Yes! We offer free shipping on all orders over $100.

Question How can I track my order?
Answer

Once your order has been dispatched, you’ll receive a tracking link via email. You can track your delivery in real-time.

Question Can I return my product?
Answer

Yes, we accept returns within 30 days of purchase. Products must be unused and in their original packaging. Contact our support team to start a return. View our Returns Policy here

Question What payment methods do you accept?
Answer

We accept major credit cards (Visa, Mastercard, American Express) via online payment platform stripe. View our Stripe Policy Here