Effective Date: 1 December 2024
Hyvemind Trading t/a PawDrop
Suite 3164, 18-24 Adelphi Street, Rouse Hill NSW 2155
Email: hello@pawdrop.com.au | Phone: 1300 241 091

1. Introduction

Hyvemind Trading t/a PawDrop (“PawDrop”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and other applicable laws in Australia. By using our website, services, and products, you consent to the practices outlined in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, shipping and billing address, and company details (where applicable).

  • Order Information: Details of the products you purchase, payment information (handled securely via third-party payment providers), and shipping information.

  • Usage Data: Information about your interactions with our website, including cookies, IP addresses, and browser data.

3. How We Use Your Information

We use the personal information collected for the following purposes:

  • To process and fulfil orders, payments, and refunds.

  • To provide customer support and respond to your inquiries.

  • To send transactional emails related to order confirmations, shipping updates, and other service-related communications.

  • To send marketing communications where you have opted-in to receive them.

  • To improve our website, products, and customer experience.

4. Disclosure of Your Information

We do not sell or trade your personal information. We may share your information with third parties in the following situations:

  • Service Providers: We use third-party service providers to process payments, deliver orders, and provide analytics.

  • Legal Obligations: If required by law or to comply with a legal obligation, we may disclose your information to relevant authorities.

5. Your Rights

You have the right to:

  • Access and request correction of your personal information.

  • Opt-out of receiving marketing communications.

  • Withdraw consent where consent is the legal basis for processing.

To exercise any of these rights, please contact us at hello@pawdrop.com.au.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include encryption, firewalls, and secure data storage.

7. Retention of Information

We retain personal information for as long as it is necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes.

8. Cookies and Website Tracking

Our website uses cookies to enhance user experience, track website usage, and serve personalised content. By using our website, you consent to the use of cookies as outlined in our Cookie Policy.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be revised accordingly.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:
Email: hello@pawdrop.com.au
Phone: 1300 241 091
Address: Suite 3164, 18-24 Adelphi Street, Rouse Hill NSW 2155

 

 
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