1. General Information We are committed to ensuring a smooth and transparent shipping process for all our customers. As a drop-shipping business, our products are dispatched directly from our suppliers to your specified address. This allows us to offer a wide range of products at competitive prices.
2. Delivery Methods & Timeframes We use trusted shipping providers, including Australia Post and reputable courier services, to deliver your packages. Delivery times can vary based on your location, but most packages are delivered within 3 to 12 business days. Please note that delivery timeframes are estimates and can be affected by factors beyond our control, such as public holidays, weather disruptions, or unforeseen courier delays.
3. Signature on Delivery To ensure your order is delivered securely, all packages require a signature upon delivery. If no one is available to sign for the package at the delivery address, a card will be left with instructions on how to collect your package from your local post office or designated courier pick-up point.
4. Responsibility for Packages We take every precaution to ensure your package arrives safely. However, we do not accept responsibility for theft, loss, or damage to packages left unattended. Our shipping instructions explicitly state that a signature is required upon delivery. By placing an order with us, you agree to these terms. If you are unable to receive your package personally, we recommend arranging for it to be delivered to a secure location or ensuring someone is available to sign for it.
5. Tracking Your Order Once your order is dispatched, you will receive a shipping confirmation email containing tracking information. You can track your package at any time using the tracking link provided in the email or by logging into the ‘My Account’ section on our website. This allows you to monitor your package’s progress and stay informed of any updates.
6. Delivery Issues If you experience any issues with your delivery, such as a delay or an inability to locate your package, please contact us as soon as possible. We will work with the courier or Australia Post to investigate the matter. Please note that delays caused by third-party couriers are outside of our control, but we will do our best to assist you.
7. Contact Us If you have any questions or concerns about your shipment, please get in touch with our customer service team. We’re here to help and ensure you have a smooth shopping experience with us.
8. Changes to the Shipping Policy We reserve the right to update this shipping policy at any time. Any changes will be reflected on this page and will apply to all orders placed after the updated policy goes into effect.
By placing an order with us, you agree to the terms outlined in this shipping policy. We aim to provide the best possible experience and appreciate your understanding of our guidelines for safe and secure delivery
